Privacy policy

Data controller

Sonia Collado (The Customer Success Lab). Contact: soniacollado@thecustomersuccesslab.com.

What I collect and why

• Contact form: your email, subject and message, so I can reply.
• Resource downloads: your email, the chosen resource and your optional comment, so I can send it to you. I'll only write again if you tick the updates box.
• Newsletter: first name, last name, email, language and how you heard about me, to send you the newsletter.
• Call booking: handled by Calendly with the details you enter in its form.

Legal basis

Your consent, which you can withdraw at any time.

Providers that process data

Netlify (hosting), Resend (email delivery), Calendly (bookings), Google Analytics (analytics, only with consent) and the tool that receives the download and newsletter forms.

Your rights

You can access, rectify or erase your data, object to or restrict its processing and request portability by writing to soniacollado@thecustomersuccesslab.com. You can also complain to the Spanish Data Protection Agency (aepd.es).

Cookies

Analytics cookies only load if you accept them in the cookie notice. You can change your choice at any time from "Cookie preferences" in the footer.